Effective August 29, 2026

30-day returns

You have 30 days from the delivery date to return or exchange an item. It must be unused and unworn, with original tags attached and original packaging intact. For footwear, the original shoe box must come back undamaged and must not be used as the shipping carton. There is no restocking fee on any return.

How to start a return

Email support@meowlyshop.com with your order number before sending anything back. We'll issue a Return Merchandise Authorization (RMA) number within 24 business hours — write it on the outside of your parcel. Returns sent without an RMA number can't be processed.

Returns address

meowlyshop Returns — CREATIVEMAKERS LIMITED, Returns Department, 700 E Plano Pkwy, Plano, TX 75074, United States. Please don't send returns to our Hong Kong registered office — it isn't staffed to receive parcels.

Who pays return shipping

Changed your mind, or ordered the wrong size? Return postage is yours to pay, and your original shipping fee isn't refunded. This is the standard case, and it is what we declare to shopping platforms — so assume you pay unless the exception below applies.

Item arrived damaged, defective, or wrong? Then we pay. We send you a prepaid return label and cover the shipping ourselves, and you get a replacement or a full refund at no cost. You don't have to argue for this — report it within 7 days of delivery with photos and we handle it.

Refund timeline

Once we receive and inspect your return, we process refunds within 5-7 business days back to your original payment method. Your bank may take an additional 3-10 business days to post the funds. We'll email you when your refund is processed.

Damaged or incorrect items

Let us know within 7 days of delivery. Email photos of the damage, the outer box, and the shipping label to support@meowlyshop.com with your order number, and we'll send a prepaid return label and replace or refund the item at no cost to you.

What can't be returned

• Gift cards
• Items marked final sale
• Custom or made-to-order products
• Worn or used items
• Parcels sent back without an RMA number

Normal wear isn't a defect

Plated metal hardware — buckles, clasps, zipper pulls — thins where it rubs against everyday contact. That's normal wear, not a fault, and isn't covered by a return after the 30-day window. Actual failures like a broken clasp or zipper should be reported within 7 days of noticing them.

Questions

Email support@meowlyshop.com or use the form on our Contact page — we reply within 24 business hours, Monday to Friday. Support is email only; we do not operate a phone line.